Frequently Asked Questions

    • Can I supply photos to get a 3D print?
    • Unfortunately not. Photographs are 2 dimensional. In order to get a 3D print our 3D Scanner has to capture you from every angle. This is the only way to capture you to ensure that your 3D figurine is uniquely you.
    • What should I wear?
    • The best prints are achieved with bright clothes and colorful patterns. Casual clothes such as jeans and T-shirts work best.
    • Avoid shiny, sparkling, and transparent fabrics as these can cause various problems in the scanning and printing process.
    • How long does it take to get scanned?
    • One scan takes a second to capture just like a regular photograph. Please allow 30 minutes total for your entire appointment in order to take multiple poses, review your poses and view your preview 3D digital image.
    • How long will it take to receive my Figurine?
    • On average, it takes 2 to 3 weeks to receive your 3D Figurine.
    • Can I get a 3D scan without buying a print?
    • A few days after your scan is complete you will receive an email with a link to the 3D model which you can view and share on social media or through email.
    • Do you do wedding cake toppers?
    • Yes, 3D figurines make the perfect wedding cake topper. Keep in mind that certain fabrics are not sufficient for 3D printing. Fabrics such as netting or voile used in veils are not recommended.
    • Can I scan my pets?
    • Of course, pets are family too. It is recommended that small pets are held in the photo. Let us know if you'd like to get a 3D image of your small pet alone so that we can properly prepare to scan them.  Large pets are fine in the scanner.
    • Can I scan my baby?
    • Yes. Children under the age of 2 years must be held by a parent or guardian during the scan.
    • Can I bring props?
    • Yes. Objects such as sporting equipment and books make great props to capture that special event or skill that represents you. Large props will be counted as an additional person in your 3D scan. Contact us for specific details regarding the specific prop you'd wish to use.
    • What care is required for the 3D figurines?
    • It is highly recommended that you do not drop your 3D figurine or expose it to direct sunlight or water.  3D figurines are not meant to be used as toys for children.
    • Can I order duplicates?
    • Yes. We will save your prints on file for you to order prints in the future without having to be re-scanned.  Contact us to order an additional print.
    • Can I have Figure This at my next even?
    • Yes. We will gladly come out to your event and setup our 3D scanning booth for you to get photos.  Contact us for event pricing and available deals.
    • What is it made of?
    • Gypsum based powder is the main material used to make a 3D figurine.
    • Do you offer refunds?
    •  All sales are final.  We will gladly reprint any 3D figurine that you receive that is defective.  You must notify us regarding any defects within 24 hours of receiving your 3D figurine.

PHONE    202-503-0303  |  202-907-3026

EMAIL  info@figurethisin3d.com

 

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